1. Introduction
 

Welcome to Spiritual Therapy Journey ("we", "our", "us").

These Terms & Conditions govern your access to and use of our website located at:

https://spiritualtherapyjourney.com

They also govern the purchase of our digital products, Reiki Sessions, Dowsing Sessions and any other services offered through our website.

By accessing our website or purchasing any product or service, you agree to be legally bound by these Terms & Conditions.

If you do not agree with these Terms, you should not use our website or purchase our products or services.
 

2. Business Information
 

Spiritual Therapy Journey is operated by:

Cosmin

Sole Trader

United Kingdom

Email:  spiritualtherapy50@gmail.com

3. Definitions
 

For the purposes of these Terms:

Website

means https://spiritualtherapyjourney.com

Customer

means any person purchasing or using our products or services.

Services

means Reiki Sessions, Dowsing Sessions, personalised Dowsing Readings and any future spiritual services offered through our website.

Digital Products

means downloadable Dowsing Charts and any other downloadable digital content sold through the Website.

Booking

means any appointment reserved through our website.
 

4. Eligibility
 

By purchasing from Spiritual Therapy Journey, you confirm that:

• you are at least 18 years of age; or

• if you are under 18, you have the permission and supervision of a parent or legal guardian where legally permitted.

You also confirm that the information you provide is accurate and complete.
 

5. Services Offered
 

Spiritual Therapy Journey currently provides:

• Reiki Sessions

• Dowsing Sessions

• Personalised Dowsing Readings

• Digital Dowsing Charts

Descriptions of services on our website are provided in good faith.

However, individual experiences may vary, and no specific outcome is guaranteed.
 

6. Nature of the Services
 

Our services are provided for:

• spiritual exploration;

• personal reflection;

• personal development;

• self-awareness;

• energetic wellbeing.

They are not intended to diagnose, treat, cure or prevent any medical condition and are not a substitute for advice or treatment from qualified healthcare professionals, psychologists, lawyers, financial advisers, or other licensed professionals.

Any decisions made following a Reiki Session, Dowsing Session or Dowsing Reading remain entirely the responsibility of the customer.
 

7. Website Use
 

You agree to use our website lawfully and respectfully.

You must not:

• use the website for unlawful purposes;

• interfere with the operation or security of the website;

• attempt unauthorised access to our systems;

• upload malicious software;

• use automated tools to scrape or copy website content without permission;

• reproduce, distribute or commercially exploit website content except as expressly permitted.

We reserve the right to suspend or terminate access where misuse occurs.
 

8. Account Information
 

Some features of the website may require you to create an account through the Wix platform.

You are responsible for:

• maintaining the confidentiality of your login credentials;

• ensuring the accuracy of your account information; and

• notifying us promptly of any unauthorised use of your account.

You are responsible for all activity that occurs under your account unless caused by our negligence or a security issue beyond your control.
 

9. Orders and Purchases
 

An order is considered accepted when:

• payment has been successfully authorised; and

• you receive an order confirmation from us or through the Wix platform.

We reserve the right to decline or cancel orders where:

• payment cannot be verified;

• fraud is suspected;

• pricing errors occur;

• products become unavailable; or

• we are unable to fulfil the order for legitimate business reasons.

Where an order is cancelled before fulfilment, any payment received will be refunded in accordance with applicable law.
 

10. Pricing
 

All prices displayed on our website are shown in the applicable currency at the time of purchase.

Prices may be changed at any time without prior notice.

Price changes do not affect orders that have already been accepted.

Applicable taxes will be calculated during checkout where required by law.
 

11. Payment
 

Payments are processed securely through Wix and supported payment providers.

Accepted payment methods include:

• Credit Card

• Debit Card

• PayPal

We do not store your complete payment card information.

Your purchase is subject to successful payment authorisation by the relevant payment provider.
 

12. Digital Products
 

Our Digital Products include downloadable Dowsing Charts.

Upon successful payment:

• the purchased chart will become available for download;

• you will receive access through the delivery method provided on our website.

It is your responsibility to download and store your purchased digital products.

Please ensure that the email address you provide is correct so that any purchase confirmations can be delivered successfully
 

13. Personalised Dowsing Readings
 

Spiritual Therapy Journey offers personalised Dowsing Readings based on the question submitted by the customer at the time of purchase.

Following successful payment:

• the selected Dowsing Chart will be available for immediate download (where applicable);

• your submitted question will be personally reviewed by Cosmin;

• your personalised Dowsing Reading will normally be delivered by email within 48 hours.

Delivery times are estimates and may occasionally vary due to circumstances beyond our reasonable control. If a delay occurs, we will make reasonable efforts to keep you informed.

To provide an accurate reading, customers are responsible for ensuring that the information they submit, including their question and contact details, is accurate and complete.
 

14. Reiki Sessions
 

Reiki Sessions are provided remotely via Zoom and are intended to support spiritual wellbeing, relaxation, and personal development.

By booking a Reiki Session, you acknowledge and agree that:

• Reiki is a complementary spiritual practice.

• Reiki is not a substitute for medical diagnosis, treatment, or advice.

• Participation is entirely voluntary.

• Individual experiences vary, and no particular outcome can be guaranteed.

Clients remain responsible for their own physical, emotional, and mental wellbeing and should seek advice from an appropriately qualified healthcare professional for any medical concerns.
 

15. Dowsing Sessions
 

Dowsing Sessions are conducted personally by Cosmin and are intended for spiritual guidance, personal reflection, and energetic exploration.

While every session is conducted with care and professionalism, the information shared during a Dowsing Session reflects spiritual interpretation and should not be relied upon as professional medical, legal, financial, or psychological advice.

Customers remain solely responsible for any decisions they make following a Dowsing Session.
 

16. Booking Appointments
 

Appointments are booked through the Wix Bookings platform available on our website.

A booking is confirmed only after:

• payment has been successfully processed (where payment is required at the time of booking); and

• a booking confirmation has been issued.

Please review your booking details carefully before completing your purchase.
 

17. Zoom Appointments
 

Online sessions are conducted using Zoom.

Customers are responsible for ensuring that they have:

• a suitable internet connection;

• a functioning device with audio and, where appropriate, video capabilities;

• access to the Zoom platform at the scheduled appointment time.

We are not responsible for delays or interruptions caused by the customer's equipment, internet connection, or third-party technical issues outside our reasonable control.

Where technical difficulties prevent the session from taking place, we will use reasonable efforts to reschedule the appointment where appropriate.
 

18. Appointment Attendance
 

Customers are expected to attend appointments at the scheduled time.

If you anticipate being late, please notify us as soon as reasonably possible.

If you fail to attend without notice, your appointment may be treated as a missed appointment in accordance with our Booking & Cancellation Policy.

19. Customer Responsibilities

By purchasing any product or service, you agree that you will:

• provide accurate information;

• communicate respectfully;

• use the website lawfully;

• attend booked appointments on time;

• maintain appropriate behaviour during online sessions;

• avoid recording sessions without prior written permission.

Customers remain responsible for any decisions, actions, or interpretations made following the use of our products or services.
 

20. Customer Conduct
 

We reserve the right to refuse, suspend, or terminate services where a customer engages in behaviour that is abusive, threatening, discriminatory, unlawful, or otherwise inappropriate.

Examples include:

• harassment;

• hate speech;

• abusive language;

• repeated disruptive behaviour;

• fraudulent activity;

• attempts to obtain services dishonestly.

Where services are terminated for these reasons, refunds may not be available except where required by law.
 

21. Licence for Digital Products
 

When purchasing a Dowsing Chart, you are granted a limited, non-exclusive, non-transferable, revocable licence to use the purchased material for your personal, non-commercial use only, unless we have expressly agreed otherwise in writing.

The purchase of a Digital Product does not transfer ownership of any intellectual property rights.
 

22. Intellectual Property
 

All content available through Spiritual Therapy Journey, including but not limited to:

• Dowsing Charts;

• graphics;

• designs;

• logos;

• branding;

• written content;

• educational materials;

• downloads;

• service descriptions;

• website design;

• original text;

• photographs (where applicable);

is owned by or licensed to Spiritual Therapy Journey and is protected by copyright, trademark, and other intellectual property laws.

All rights are reserved unless expressly stated otherwise.
 

23. Restrictions on Use
 

Unless expressly permitted in writing, you may not:

• copy or reproduce any Dowsing Chart;

• modify any Digital Product;

• remove copyright notices;

• distribute downloaded charts;

• upload purchased charts to websites;

• resell charts;

• share purchased downloads with others;

• use purchased charts for commercial purposes;

• include our charts in courses, memberships, books, apps, software, or AI training datasets;

• claim ownership of our content.

Unauthorised use may result in legal action.
 

24. Copyright Infringement
 

If you believe that material published on our website infringes your copyright, please contact us with sufficient information for us to investigate the matter.

Where appropriate, allegedly infringing material may be removed while the issue is reviewed.
 

25. Customer Content
 

Where you voluntarily submit information through:

• booking forms;

• contact forms;

• Dowsing questions;

• emails;

• testimonials (with your consent);

• feedback;

you confirm that:

• the information is accurate to the best of your knowledge;

• you have the right to provide the information;

• your submission does not infringe the rights of another person.

You retain ownership of the personal content you submit, but you grant us a limited licence to use it solely for the purpose of providing the services you have requested and operating our business.
 

26. Testimonials and Reviews
 

We greatly appreciate customer feedback.

We will only publish testimonials, reviews, or client comments with your consent or where you have voluntarily made them publicly available and applicable law permits their use.

We reserve the right to edit testimonials for spelling, grammar, or length, provided the overall meaning is not materially altered.
 

27. Availability of Services
 

We aim to keep our website and services available at all times.

However, we do not guarantee uninterrupted availability.

Access may occasionally be affected by:

• scheduled maintenance;

• software updates;

• technical faults;

• internet outages;

• cyber security incidents;

• circumstances beyond our reasonable control.

We are not liable for temporary interruptions that are outside our reasonable control.
 

28. Cancellation and Refunds
 

Our cancellation and refund practices are explained in detail in our separate Refund Policy and Booking & Cancellation Policy, which form part of these Terms & Conditions.

By placing an order or booking a service, you agree to those policies.

Where there is any inconsistency between these Terms and the Refund Policy regarding refunds or cancellations, the specific provisions of the Refund Policy will apply to the extent permitted by law.
 

29. Digital Products
 

Our Dowsing Charts are supplied as digital products.

Once payment has been successfully completed, the purchased chart is made available for immediate download.

You are responsible for downloading and saving your purchased files.

If you experience genuine technical difficulties accessing your purchase, please contact us and we will make reasonable efforts to assist.
 

30. Personalised Digital Services
 

Personalised Dowsing Readings are created specifically for the individual customer based on the question submitted at the time of purchase.

Because these readings require individual time and effort, work may begin shortly after your order is placed.

Where applicable law permits, your cancellation rights may be affected once you have expressly requested us to begin providing this personalised service before the end of any applicable cancellation period.

Nothing in these Terms limits any statutory rights you may have under applicable consumer protection legislation.
 

31. Accuracy of Information
 

You are responsible for ensuring that:

• your contact information is accurate;

• your email address is correct;

• your booking information is accurate;

• any question submitted for a personalised Dowsing Reading is complete and clearly expressed.

We are not responsible for delays resulting from incorrect information provided by the customer.
 

32. No Guarantee of Results
 

While every Reiki Session, Dowsing Session and personalised Dowsing Reading is carried out professionally and in good faith, we do not guarantee any particular outcome, result, experience, or benefit.

Spiritual practices are personal and subjective. Individual experiences vary considerably, and different people may interpret or experience services differently.

Nothing on our website should be interpreted as a promise or guarantee of future events, healing, financial gain, relationship outcomes, or any other specific result.
 

33. Customer Responsibility
 

You acknowledge that all decisions made following the use of our products or services are your own responsibility.

You remain solely responsible for:

• personal decisions;

• financial decisions;

• relationship decisions;

• business decisions;

• medical decisions;

• legal decisions; and

• any actions taken following a Reiki Session, Dowsing Session, or Dowsing Reading.

Our services are intended to support personal reflection and spiritual exploration and should not replace professional advice appropriate to your circumstances.
 

34. Limitation of Liability
 

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any other liability that cannot be excluded or limited under the laws of England and Wales.

Subject to the above, and to the fullest extent permitted by law, Spiritual Therapy Journey shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive loss or damage arising out of or in connection with the use of our website, products, or services.

Our total liability for any claim arising from a purchase shall not exceed the amount paid by you for the specific product or service giving rise to that claim, except where a greater remedy is required by law.

Nothing in this section affects your statutory consumer rights.
 

35. Force Majeure
 

We shall not be responsible for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Examples include:

• internet failures;

• power outages;

• cyber attacks;

• acts of government;

• natural disasters;

• pandemics;

• serious illness;

• strikes;

• interruptions affecting third-party providers such as Wix, Zoom, or payment processors.

Where appropriate, affected appointments will be rescheduled within a reasonable time.
 

36. Indemnity
 

You agree to indemnify and hold harmless Spiritual Therapy Journey, its owner, and any authorised representatives from claims, losses, liabilities, damages, costs, or expenses arising from:

• your breach of these Terms;

• your unlawful use of the website;

• your infringement of another person's rights; or

• information you provide that is false, misleading, or infringes the rights of a third party.

This clause does not apply where the claim arises from our own negligence, fraud, or other liability that cannot legally be excluded.
 

37. Privacy
 

Your personal information is processed in accordance with our Privacy Policy.

By using our website, you acknowledge that your personal information will be processed as described in that policy.
 

38. Severability
 

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.
 

39. Waiver
 

If we choose not to enforce any provision of these Terms on one occasion, this shall not constitute a waiver of our right to enforce that provision or any other provision in the future.
 

40. Entire Agreement
 

These Terms & Conditions, together with our:

• Privacy Policy;

• Refund Policy;

• Booking & Cancellation Policy;

• Cookie Policy; and

• Spiritual Services Disclaimer,

constitute the entire agreement between you and Spiritual Therapy Journey regarding your use of the website and the purchase of our products and services.
 

41. Changes to These Terms
 

We may update these Terms & Conditions from time to time.

The latest version will always be published on our website with the revised Last Updated date.

Changes will apply to future purchases and use of the website from the date they become effective.

Where required by law, we will provide appropriate notice of material changes.
 

42. Governing Law and Jurisdiction
 

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.
 

43. Contact Information
 

If you have any questions regarding these Terms & Conditions, please contact:

Spiritual Therapy Journey

Owner: Cosmin (Sole Trader)

Website: https://spiritualtherapyjourney.com

Email: spiritualtherapy50@gmail.com
 

Final Statement
 

Thank you for choosing Spiritual Therapy Journey.

We are committed to providing our services with professionalism, integrity, and respect for every client. These Terms & Conditions are intended to create a clear understanding of our relationship with you and to support a fair, transparent, and positive experience for everyone using our website and services.