1. Introduction
 

This Refund Policy explains when refunds, cancellations, exchanges, and credits may be available for products and services purchased from Spiritual Therapy Journey.

By purchasing any product or service from our website, you agree to this Refund Policy together with our Terms & Conditions, Booking & Cancellation Policy, Privacy Policy, and Spiritual Services Disclaimer.

Nothing in this Policy limits or excludes your statutory rights under applicable consumer protection laws.
 

2. Products and Services Covered
 

This Policy applies to:

• Digital Dowsing Charts

• Personalised Dowsing Readings

• Reiki Sessions

• Dowsing Sessions

• Any future products or services offered by Spiritual Therapy Journey unless a separate refund policy is stated.
   

3. Digital Dowsing Charts
 

Our Dowsing Charts are supplied as digital downloads.

Once payment has been successfully completed, the purchased chart becomes available for download immediately.

Because these products are digital, refunds are generally not available after download has begun, except where required by applicable law, including where:

• the file is defective;

• the file cannot reasonably be accessed due to a fault on our side;

• the product is materially different from its description; or

• another legal remedy applies under consumer protection legislation.

If you experience technical problems downloading your purchase, please contact us. We will make reasonable efforts to help you access the file before considering any further remedy.
 

4. Personalised Dowsing Readings
 

Each Personalised Dowsing Reading is individually prepared based on the question you submit.

Because the service is personalised and work may begin shortly after your order is placed:

• you may request cancellation before work has started;

• once preparation has begun, your right to cancel may be limited where permitted by law and where you have expressly requested us to begin providing the service before the end of any applicable cancellation period.

If we have not yet started preparing your reading, we will normally issue a full refund.

If the completed reading has already been delivered, refunds are not normally available simply because you are dissatisfied with the spiritual interpretation or outcome.

This does not affect your legal rights where the service has not been provided with reasonable care and skill or where another statutory remedy applies.
 

5. Reiki Sessions
 

If you cancel your Reiki Session at least 24 hours before the scheduled appointment, you will normally be entitled to either:

• a full refund; or

• one complimentary rescheduling, subject to availability.

If you cancel with less than 24 hours' notice, refunds are not normally available.

Where appropriate and at our discretion, we may instead offer a rescheduled appointment or account credit.
 

6. Dowsing Sessions
 

The same cancellation policy applies to Dowsing Sessions.

Cancellation with at least 24 hours' notice will normally qualify for:

• a full refund; or

• one rescheduled appointment.

Late cancellations and missed appointments are generally non-refundable unless required by law or agreed by us in exceptional circumstances.
 

7. Missed Appointments
 

If you do not attend your scheduled appointment and do not notify us in advance, the appointment will normally be treated as a missed appointment.

Missed appointments are generally non-refundable.

This policy allows us to protect appointment availability for all clients.
 

8. Technical Problems
 

If a session cannot proceed because of a technical issue on our side, we will normally offer one of the following remedies:

• a rescheduled appointment;

• continuation of the remaining session at another mutually agreed time; or

• a full or partial refund, depending on the circumstances.

If the technical issue is caused by the customer's own internet connection, equipment, software, or environment, refunds are not normally available.

However, we may offer a rescheduled appointment at our discretion.
 

9. Incorrect Orders
 

If you believe you have received the wrong product or service, please contact us promptly.

Where we confirm that an error has occurred, we will take appropriate steps to correct the issue, which may include:

• providing the correct product;

• replacing the incorrect digital file;

• rescheduling the correct service; or

• issuing an appropriate refund where necessary.
   

10. Duplicate Payments
 

If you accidentally pay more than once for the same order, please contact us as soon as possible.

Once verified, any duplicate payment will normally be refunded using the original payment method.
 

11. Failed Deliveries
 

If your Personalised Dowsing Reading cannot be delivered because you provided an incorrect email address, we will make reasonable efforts to contact you using any alternative contact information available.

You are responsible for ensuring that the contact details provided during checkout are accurate.
 

12. Processing Refunds
 

Approved refunds will normally be processed using the original payment method.

Processing times may vary depending on your bank, card issuer, PayPal, or payment provider.

While we will process approved refunds promptly, we are not responsible for delays caused by third-party financial institutions.
 

13. Promotional Offers
 

Where products or services are purchased using promotional discounts, coupons, or special offers, any refund will normally be based on the amount actually paid rather than the original listed price.
 

14. Chargebacks
 

If you experience any problem with your order, we encourage you to contact us first so we have the opportunity to resolve the matter.

Initiating an unjustified payment dispute or chargeback after receiving the purchased product or service may delay resolution while the payment provider investigates the matter.

Nothing in this section limits your legal right to raise a legitimate dispute with your payment provider.
 

15. Consumer Rights
 

Nothing in this Refund Policy excludes, restricts, or limits any rights you may have under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where these laws provide greater protection than this Policy, those statutory rights will prevail.
 

16. Changes to This Policy
 

We may update this Refund Policy from time to time.

The latest version will always be published on our website with the revised "Last Updated" date.

Changes will apply to future purchases from the date they become effective.
 

17. Contact Us
 

If you have any questions regarding refunds, cancellations, or payment issues, please contact:

Spiritual Therapy Journey

Owner: Cosmin (Sole Trader)

Website: https://spiritualtherapyjourney.com

Email: spiritualtherapy50@gmail.com
 

Final Statement
 

We are committed to providing clear, fair, and transparent policies while delivering our products and services with professionalism and integrity.

If an issue arises with your order, we encourage you to contact us promptly so we can work with you to find an appropriate solution in accordance with this Policy and applicable law.