1. Introduction
 

This Booking & Cancellation Policy explains how appointments are booked, rescheduled, cancelled, and managed for services provided by Spiritual Therapy Journey.

By booking a service through our website, you confirm that you have read, understood, and agree to this Booking & Cancellation Policy, together with our Terms & Conditions, Privacy Policy, Refund Policy, and Spiritual Services Disclaimer.
 

2. Services Covered
 

This policy applies to:

• Remote Reiki Sessions

• Remote Dowsing Sessions

• Any future appointment-based spiritual services offered through our website

Digital Dowsing Charts and personalised Dowsing Readings delivered by email are governed by our Refund Policy where applicable.
 

3. Booking an Appointment
 

Appointments are booked through the Wix Bookings system available on our website.

A booking is confirmed only when:

• payment has been successfully received (where payment is required at the time of booking); and

• you receive a booking confirmation email.

Please check that your booking details are correct before completing your reservation.
 

4. Appointment Confirmation
 

Following a successful booking, you will receive confirmation by email.

This confirmation will normally include:

• the service booked;

• the appointment date and time;

• the duration of the session;

• Zoom meeting details (where applicable); and

• any preparation instructions.

If you do not receive your confirmation, please contact us as soon as possible.
 

5. Session Format
 

Unless otherwise stated, sessions are conducted remotely via Zoom.

You are responsible for ensuring that you:

• have a stable internet connection;

• have a suitable device with working audio;

• join the meeting on time; and

• are in a quiet, private environment where you feel comfortable.
   

6. Time Zone
 

Appointment times are shown according to the time zone displayed during the booking process.

If you are booking from outside the United Kingdom, it is your responsibility to ensure that you attend at the correct local time.
 

7. Preparing for Your Session
 

To help your session run smoothly, we recommend that you:

• join the meeting a few minutes early;

• test your internet connection and audio beforehand;

• minimise interruptions during the appointment;

• attend from a private location where possible.
   

8. Late Arrival
 

If you arrive late, we will make reasonable efforts to continue the session where possible.

However:

• your appointment may still end at the originally scheduled finish time; and

• lost time caused by late arrival cannot normally be extended.
   

9. Missed Appointments
 

If you do not attend your appointment and have not contacted us in advance, the appointment will generally be treated as a missed appointment.

Missed appointments are normally non-refundable, except where required by applicable law or where we agree otherwise at our discretion.
 

10. Rescheduling by You
 

If you need to reschedule your appointment, please contact us as soon as possible.

Where you provide at least 24 hours' notice, we will normally allow you to reschedule your appointment once without additional charge, subject to availability.

Requests made with less than 24 hours' notice may not be accepted.
 

11. Cancellation by You
 

You may request to cancel your appointment by contacting us before the scheduled session.

Whether you are entitled to a refund will depend on:

• how much notice you provide;

• whether the service has already begun;

• the nature of the service booked; and

• your statutory rights under applicable consumer law.

Please refer to our Refund Policy for full details.
 

12. Cancellation by Us
 

We reserve the right to cancel or reschedule an appointment where necessary due to circumstances including:

• illness;

• emergencies;

• technical problems;

• force majeure events; or

• other circumstances beyond our reasonable control.

Where this occurs, we will make reasonable efforts to:

• offer an alternative appointment; or

• provide an appropriate refund where required.
   

13. Technical Difficulties
 

If technical problems prevent a session from taking place, we will work with you to determine whether:

• the session should continue once the issue is resolved;

• the remaining time should be rescheduled; or

• the appointment should be rearranged.

We are not responsible for interruptions caused by your internet connection, equipment, software, or local network.
 

14. Customer Conduct
 

We ask all clients to communicate respectfully.

We reserve the right to end a session immediately if a customer engages in:

• abusive behaviour;

• threatening conduct;

• discrimination;

• harassment;

• unlawful activity; or

• repeated disruptive behaviour.

In such cases, refunds may not be provided except where required by law.
 

15. Recording Sessions
 

To protect the privacy of everyone involved:

• customers must not record audio or video of a session without our prior written permission; and

• we will not record sessions without your knowledge and consent, unless required by law.
   

16. Confidentiality
 

Information shared during Reiki or Dowsing Sessions will be treated confidentially in accordance with our Privacy Policy.

Confidential information may only be disclosed where:

• you have given your consent;

• disclosure is required by law; or

• disclosure is necessary to protect legal rights or safety.
   

17. Health and Professional Advice
 

Our services are intended for spiritual wellbeing, personal reflection, and energetic exploration.

They are not medical, psychological, legal, financial, or other regulated professional services and should not replace advice from appropriately qualified professionals.
 

18. Limitation of Liability
 

Nothing in this Policy limits or excludes liability where it would be unlawful to do so.

Subject to applicable law, we are not responsible for losses arising from:

• missed appointments due to incorrect booking information;

• customer internet or equipment failures;

• circumstances beyond our reasonable control; or

• decisions made by customers following a session.
   

19. Changes to This Policy
 

We may update this Booking & Cancellation Policy from time to time.

The most recent version will always be published on our website with the updated "Last Updated" date.
 

20. Contact Us
 

If you have any questions regarding bookings, cancellations, or rescheduling, please contact:

Spiritual Therapy Journey

Owner: Cosmin (Sole Trader)

Website: https://spiritualtherapyjourney.com

Email: spiritualtherapy50@gmail.com